Whether this is your first spa experience or your first time at Lotus Spa Eau Claire, we have prepared this guide of commonly asked questions to make your experience with us as enjoyable as possible. If you have any questions that are not answered within this guide, please address them to our staff.

What are the health benefits of a spa experience?

Our goal is to provide an oasis of relaxation where clients can immerse themselves in a relaxing environment free from the stressors of everyday life. Our therapists strive to provide the best skin care, massage, body and nail care. We promote healthy living and protection of the skin and healing of the mind, body, and soul through a completely tranquil experience.

What should I bring to the spa?

Lotus Spa is a full service spa. Upon your arrival, you will be provided with a luxurious robe and sandals that you may use during your stay. You will be directed to a gender specific locker room and provided with a key to a locker, which may be used to store your personal items. Please do not bring valuables as Lotus Spa is not responsible for any lost or stolen items. The locker rooms contain changing areas, showers, with full product amenities, and gender specific steam rooms. If you would like to use the steam room, a bathing suit is optional. Lotus Spa provides a relaxation area with a water feature and chaise lounges. Light healthy refreshments are provided. You may bring reading materials of your choice while enjoying relaxation time within the Lotus room.

When should I arrive for my services?

We recommend arrival at least 30 minutes prior to your scheduled service. This allows time to change and experience the full amenities of the sanctuary. Please be ready in the Lotus room five minutes before your scheduled treatment.

What is the gratuity policy?

Our services do not include gratuities. We strive to provide the highest level of services attainable. In appreciation of outstanding services, gratuities may be given to the staff at your discretion. Our concierge will be happy to assist you.

Do I have to disrobe entirely for a spa treatment?

We ask that you disrobe to a level at which you are comfortable. Please remember that our staff is extremely professional and will use draped towels or sheets to maintain privacy for our clients.

What if I have medical conditions or allergies?

Please make sure that you inform our concierge and your therapist of any special medical conditions or allergies. This will allow us to provide the best service possible.

Do you offer spa cuisine?

We offer sophisticated healthy lunches provided by our chef. We have a rotating menu of spa selections. When requesting a spa lunch, we ask for 48 hours advance notice so that we may make the appropriate preparations.

Can I schedule additional services after my arrival at Lotus Spa?

We recommend scheduling services two weeks in advance. If you wish to add treatments on the day of your arrival at Lotus Spa, please inquire with our concierge about availability. If services are available, we will be happy to accommodate your request.

What should I do after my treatment?

We recommend relaxation time in the Lotus Room after your service as your schedule permits. This allows our clients time to reflect on their experience and to extend the tranquility as much as possible. Please remember to drink water after treatments to remain fully hydrated.

What Items are available for purchase?

Lotus Spa features a medical grade skin care line by Skinceuticals as well as a complete facial and body product line by Phytomer. In addition, specialty items are available for purchase